CUSTOMER SUPPORT
Frequently Asked Questions
Find quick answers about curtain sizing, light control, panel quantity, care, shipping, and returns.
Products & Sizing
Are curtain rods, hooks, or rings included?
Included accessories vary by product and selected package.
Please review the Package Includes and Hanging Options sections on the product page before ordering. Curtain rods are not included unless specifically stated.
Does the listed width refer to one panel or the full package?
The listed width usually refers to the width of one curtain panel.
Always check the Package Includes section. A set of two 52"W panels provides 104" of total flat width, while one 72"W panel provides 72" of total width.
How do I choose the correct curtain width?
Measure the full usable width of your curtain rod or track. For grommet, back-tab, and rod-pocket curtains, choose a combined curtain width approximately 1.5 to 2 times the rod width for a fuller appearance.
For pre-formed pinch-pleat curtains, compare the combined finished panel width directly with your rod or track width.
How do I choose the correct curtain length?
Measure from the actual hanging point to where you want the curtain hem to end.
For grommet and back-tab curtains, measure from the rod. For hooks, rings, and track systems, measure from the hook or carrier position.
What should I do if I want other size?
You can contact with us and we can provide customization product for you.
What is the difference between light filtering, room darkening, and blackout?
Light-filtering curtains soften direct sunlight while keeping the room naturally bright.
Room-darkening curtains reduce most outside light and glare but do not create complete darkness.
100% blackout curtains are designed to block outside light and provide complete privacy when properly installed.
Orders & Shipping
Can I change or cancel my order?
All orders can be cancelled before the order is shipped from our warehouse. Once the order is shipped, a cancellation cannot be accepted. Any order requiring special production cannot be cancelled
How can I track my order?
You may proceed to check the delivery status through the tracking link we sent by e-mail&message, or you could Login in your account to trace your order directly.
How long does shipping take?
Most orders will ship out within 3 -- 7 working days. Items which take longer to ship will be specifically noted in the product description. You can check the status of your order anytime by clicking "Check Order Status" under the Customer Service heading on our home page. You can also email us at service@topfinel.com
What if the item i have ordered is out of stock?
In the rare case that your selection is out of stock, you will be intimated about the next available date. If the date is not suitable, you have the option of changing the selection or canceling your order.
What do I do if I receive a faulty item in my order?
If you received a defective item, you can ask for full refund or replacement with new product. Please make sure that the package is still available and send us the pictures of the item. Once we confirm it, we will arrange it with you to refund or send you a new item according to your request.
You can ask for a full refund but please make sure that you have not used the item and it will not affect the second sale as the brand new item later. In this case, you should pay the courier service to ship the item back to our warehouse. When we receive the item in our warehouse, we will refund you.
What should I do if my order arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and clear photos of the product and packaging.
Please keep the original packaging until the issue has been reviewed.
Care & Returns
How is your return policy?
We have 7-days No Reason Money Back Guarantee, check more details HERE.
When will i receive a refund for my returned products?
Refunds back to Paypal, Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-7 working days after we receive and process your return. A refund confirmation will be sent to your email address.
How should I care for my curtains?
Care instructions vary by material and construction.
Most styles can be machine washed cold on a gentle cycle with mild detergent. Do not bleach. Tumble dry low or hang to dry, and use a low-temperature iron when permitted.
Always follow the care instructions shown on the individual product page.
Can I return or exchange my curtains?
Return eligibility depends on the condition of the item, the return period, and the terms of the current return policy.
Please review the Shipping & Returns page before starting a return.
Will the color look exactly the same as it does online?
Slight color differences may occur because of lighting, photography, screen settings, fabric texture, and production batches.
We recommend reviewing all product images and color descriptions before ordering.
Will curtain measurements vary slightly?
Small size variations may occur because curtains are sewn textile products.
Measure carefully and allow a reasonable tolerance when selecting the finished width and length.
Others
My card payment does not work, how should I proceed?
If your card payment failed, check your bank account first. If the money has not actually been deducted, you can try creating the order and paying again. In the event that the error occurs again, we recommend paying for the order by bank transfer or cash on delivery. Payment by card cannot be made retroactively.
How do I apply a discount code?
Carefully select the products and put them in the basket, click on it and enter the code in the "Discount code" field. The discount will not be deducted until the next step of the order.
Will you share my information with others?
We do not share your information with anyone. Please read our Privacy Policy for more details.
STILL NEED HELP?
We’re Here to Help
Send us your order number, selected product, or window measurements, and our team will help you find the information you need.