PRIVACY POLICY

Last updated: July 20, 2026

This Privacy Policy describes how Topfinel (“Topfinel,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, make a purchase from, or otherwise communicate with www.topfinel.com (the “Site”).

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual.

By using the Site, you acknowledge the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with the Site and may include the following categories.

Device and Usage Information

When you visit the Site, we may automatically collect information about your device and your interaction with the Site, including:

- IP address;
- Browser type and version;
- Device type and operating system;
- Time zone and approximate location;
- Pages, products, and content you view;
- Search terms and referring websites;
- Shopping-cart activity;
- Dates, times, and duration of visits;
- Cookie identifiers and similar technical information;
- Information about how you interact with the Site.

We collect this information through cookies, pixels, tags, log files, software development kits, and similar technologies.

Order and Transaction Information

When you place or attempt to place an order, we may collect:

- Name;
- Billing address;
- Shipping address;
- Email address;
- Telephone number;
- Products, colors, sizes, quantities, and other order details;
- Order number and transaction history;
- Shipping and delivery information;
- Payment method and payment status;
- Fraud-prevention and transaction-verification information.

Payment information is processed by Shopify and the applicable payment providers. We may receive limited payment-related information, such as the payment method, transaction status, and billing details, but we do not necessarily receive or store your complete payment-card number.

Customer Account Information

If customer accounts are available and you create or use an account, we may collect:

- Account login details;
- Contact information;
- Saved addresses;
- Order history;
- Account preferences;
- Return or customer-service requests.

Customer Support and Communications

When you contact us, submit a contact form, request sizing assistance, initiate a return, or otherwise communicate with us, we may collect:

- Your name and contact details;
- Order number;
- Product information;
- Window or curtain measurements you choose to provide;
- Photographs or attachments you submit;
- The content of your message;
- Records of our communications with you.

Marketing and Preference Information

If you subscribe to our newsletter or agree to receive marketing communications, we may collect:

- Email address;
- Marketing preferences;
- Subscription and unsubscribe status;
- Information about your interaction with our marketing emails or advertisements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

SOURCES OF PERSONAL INFORMATION

We may collect personal information:

- Directly from you;
- Automatically from your browser or device;
- From Shopify and payment processors;
- From shipping, fulfillment, and delivery providers;
- From customer-service and communication tools;
- From analytics, advertising, and social-media providers where those services are enabled;
- From fraud-prevention, security, and identity-verification providers;
- From other service providers that support the operation of our business.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

- Operate, maintain, and improve the Site;
- Display products and provide website functionality;
- Process payments and complete transactions;
- Fulfill, ship, and deliver orders;
- Send order confirmations, shipping updates, and service messages;
- Manage customer accounts;
- Process returns, refunds, and customer-service requests;
- Respond to product, sizing, installation, and order questions;
- Detect, investigate, and prevent fraud, abuse, and security incidents;
- Maintain the security and integrity of the Site;
- Analyze website performance and customer interactions;
- Improve our products, services, content, and customer experience;
- Personalize website content where permitted;
- Send marketing communications when you have consented or where otherwise permitted by law;
- Measure and improve advertising and marketing performance;
- Comply with legal, tax, accounting, regulatory, and contractual obligations;
- Establish, exercise, or defend legal claims;
- Protect the rights, property, safety, and interests of Topfinel, our customers, and others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These recipients may include:

- Shopify, which hosts and powers our online store;
- Payment processors and financial institutions;
- Warehouses, fulfillment providers, shipping carriers, and delivery services;
- Customer-support, email, and communication providers;
- Website hosting, cloud-storage, technology, and security providers;
- Analytics and performance-measurement providers;
- Advertising and social-media partners where those services are enabled;
- Fraud-prevention and transaction-monitoring providers;
- Professional advisers, including accountants, auditors, insurers, and legal advisers;
- Government authorities, regulators, courts, or law-enforcement agencies when required by law;
- Parties involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

We require service providers to process personal information only for appropriate business purposes and subject to applicable contractual and legal obligations.

SHOPIFY

Our Site is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, payment, security, fraud-prevention, analytics, and other services used by our store.

Depending on the Shopify services enabled for our store, Shopify may also process information about your interactions with our Site, Shopify, and other participating merchants to provide enhanced services, including improved personalization, analytics, fraud prevention, and relevant advertising.

You can learn more about Shopify’s processing of consumer personal information at:

https://www.shopify.com/legal/privacy/consumers

You can manage certain privacy choices relating to Shopify at:

https://privacy.shopify.com

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies and similar technologies to operate and improve the Site.

These technologies may be used for:

Essential Functions

Essential cookies support functions such as page navigation, account login, security, shopping-cart activity, checkout, payment processing, and fraud prevention. The Site might not function properly without these technologies.

Preferences

Preference cookies allow the Site to remember information such as language, region, account settings, and other choices.

Analytics and Performance

Analytics technologies help us understand how visitors use the Site, which pages and products are viewed, how visitors reach the Site, and how we can improve performance and usability.

Advertising and Personalization

Where enabled and permitted, advertising technologies may help us measure marketing campaigns, understand interactions with advertisements, personalize content, and display advertisements that may be more relevant to you.

Depending on your location, we may request your consent before using non-essential cookies. You can manage available choices through the cookie banner or privacy controls displayed on the Site.

You can also manage cookies through your browser settings. Blocking or deleting cookies may affect the availability or operation of certain Site features.

TARGETED ADVERTISING AND PRIVACY CHOICES

Where permitted by law and subject to your consent or available opt-out rights, we may work with advertising and analytics partners to measure campaigns or provide advertisements based on your activity.

Certain privacy laws may define some disclosures for cross-context behavioral or targeted advertising as a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged.

We do not knowingly sell personal information for monetary payment.

Where required by applicable law, you may opt out of the sale or sharing of personal information or its use for targeted advertising through the “Your Privacy Choices” link or privacy controls made available on the Site.

You may also contact us at service@topfinel.com to submit a privacy request.

LEGAL BASES FOR PROCESSING

Where applicable data-protection laws require a legal basis, we process personal information under one or more of the following bases:

- Performance of a contract, including processing and fulfilling an order;
- Compliance with legal obligations;
- Our legitimate interests in operating, securing, and improving our business and services;
- Your consent, including consent to certain cookies or marketing communications;
- Protection of the vital interests, rights, and safety of individuals;
- Establishment, exercise, or defense of legal claims.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

INTERNATIONAL DATA TRANSFERS

We operate and use service providers in multiple countries. Your personal information may therefore be transferred to, stored in, or processed in countries outside the country where you live, including the United States, Canada, China, and other locations where Shopify or our service providers operate.

Where required, we use contractual, organizational, and other safeguards intended to protect personal information transferred internationally.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

- Provide products and services;
- Complete and document transactions;
- Maintain customer accounts;
- Provide customer support;
- Meet tax, accounting, legal, and regulatory requirements;
- Prevent fraud and security incidents;
- Resolve disputes;
- Enforce agreements;
- Establish or defend legal claims.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

SECURITY

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic-storage system is completely secure. We cannot guarantee absolute security.

You are responsible for keeping any account credentials confidential and for notifying us if you believe your account or personal information has been compromised.

CHILDREN’S PRIVACY

The Site is intended for a general audience and is not directed to children.

We do not knowingly collect personal information from children under the age of 13. Where applicable law establishes a higher minimum age, that higher age applies.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at service@topfinel.com so that we can review and, where appropriate, delete the information.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights:

- The right to know whether we process your personal information;
- The right to request access to your personal information;
- The right to request correction of inaccurate information;
- The right to request deletion of personal information;
- The right to receive a portable copy of certain information;
- The right to restrict or object to certain processing;
- The right to withdraw consent;
- The right to opt out of targeted advertising or certain sales or sharing of personal information;
- The right not to receive unlawful discrimination for exercising a privacy right;
- The right to appeal a decision concerning a privacy request, where applicable.

To exercise a privacy right, contact us at service@topfinel.com and provide enough information for us to identify you and understand your request.

We may need to verify your identity before completing a request. We will use information submitted for verification only to process and respond to the request.

You may use an authorized agent to submit a request where permitted by law. We may ask for evidence of the agent’s authority and may require you to verify your identity directly.

Some rights are subject to exceptions and limitations under applicable law. We may retain certain information when required for legal, security, fraud-prevention, accounting, or contractual purposes.

EEA, UK, AND SWITZERLAND RESIDENTS

If you live in the European Economic Area, United Kingdom, or Switzerland, you may have the right to access, correct, erase, restrict, or object to the processing of your personal information and to request data portability.

You may also withdraw consent where processing is based on consent.

If you believe that your personal information has been processed unlawfully, you may lodge a complaint with the data-protection authority in the country where you live or work.

UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have rights to access, correct, delete, or obtain a copy of personal information and to opt out of targeted advertising or certain sales or sharing of personal information.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

Where required and supported by our systems, we will process recognized opt-out preference signals, such as the Global Privacy Control, in accordance with applicable law.

DO NOT TRACK

Some browsers provide a “Do Not Track” setting. Because there is not a consistent industry standard for responding to Do Not Track signals, the Site might not respond to those signals.

Where required by applicable law, we process recognized opt-out preference signals as described in the “Your Privacy Rights” section.

THIRD-PARTY WEBSITES

The Site may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, or other operational reasons.

The revised policy will be posted on the Site with an updated “Last updated” date. Where required by law, we will provide additional notice of material changes.

CONTACT US

For questions about this Privacy Policy, our privacy practices, or to exercise a privacy right, contact us at:

Topfinel

Email: service@topfinel.com

Mailing Address:
Room 176, Songtanyuan Village
Zhiying Town, Yongkang
Zhejiang 321300
China

If you are not satisfied with our response, you may have the right to contact the privacy or data-protection authority in your jurisdiction.