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- You have 7 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 7 days of delivery.
- Customized items cannot be returned or exchanged.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Please follow below simple steps to return items.
Kindly contact our Customer Service Team and provide & send the following information, follow these steps so that we can better facilitate your return request, please make sure your return could meet our Return Conditions here.
- 1. Full name and Order no. (can be found in your member account)
- 2. Reason(s) for return
- 3. Name of item(s) to be returned and its respective quantity
- 4. Photographs (e.g. the defective part or whole package to show any missing content)
- 5. Please indicate if the seal of item(s) has been removed or unwrapped
*Please note that the customer should bear the shipping cost for returning the item(s) to Topfinel and be responsible for the safety of the delivery. (if the return is classified under "Unopened").
2.1 Within the 30 days after the delivery date
You have received a defective product.
- If you received a defective item, you can ask for full refund or replacement with new product. Please make sure that the package is still available and send us the pictures of the item. Once we confirm it, we will arrange it with you to refund or send you a new item according to your request.
- You can ask for a full refund but please make sure that you have not used the item and it will not affect the second sale as the brand new item later. In this case, you should pay the courier service to ship the item back to our warehouse. When we receive the item in our warehouse, we will refund you.
3.1 Refund Payment
- Any refunds will be processed via the original form of payment.
- PayPal: Your refund will be credited into the same account your payment came from.
- Credit Card: Your refund will be credited into a bank account designated by you. Please note funds return may take a few business days to clear after refund confirmation.
*Your refund will be processed as soon as the returned product is inspected by our Quality Assurance Team (QAT) and confirmed that it fits within our Return Policy. Upon QAT’s approval, refund process takes about 2-3 business days. Refund can only be made payable via chosen payment method during sales. (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider,
3.2 Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your return request will be processed within 2 business days. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
Please contact Customer Service directly if you have any further queries.
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. You can cancel your order within 24 hours through our customer service email.
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